Privacy & Confidentiality Policy

We use the information we collect for the following purposes:

• Service Delivery: To provide, manage, and improve our waste management and recycling services
• Communication: To respond to inquiries, provide customer support, and send service updates
• Billing and Payments: To process payments, send invoices, and manage accounts
• Compliance: To comply with legal obligations and regulatory requirements
• Marketing: To send promotional materials, newsletters, and service updates (with your consent)
• Analytics: To analyze website usage and improve our online presence
• Safety and Security: To protect our business, clients, and employees from fraud and security threats

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, IT support, disposal facilities)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of CRM, our clients, or others
• With Your Consent: When you have given explicit permission to share your information

We understand that our clients entrust us with sensitive business information, including proprietary waste stream data, operational details, and product information subject to destruction or reclamation. We are committed to maintaining strict confidentiality regarding all client information.

Non-Disclosure: All employees, contractors, and service providers with access to client information are bound by confidentiality agreements and trained on data protection practices.

Product Destruction: For clients using our product destruction services, we maintain complete confidentiality regarding destroyed products and provide certificates of destruction upon request.

Proprietary Information: Any proprietary or trade secret information disclosed to us in the course of providing services will be treated as strictly confidential and used only for service delivery purposes.

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure storage of physical and electronic records
• Encryption of sensitive data in transit and at rest
• Access controls and authentication requirements
• Regular security audits and system updates
• Employee training on data security best practices

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but will promptly notify you of any data breach that may affect your personal information.

We retain your personal and business information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on:

• The nature of the information collected
• Legal and regulatory requirements (e.g., environmental compliance records, disposal manifests)
• Contractual obligations and business needs
• Potential legal claims or disputes

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention and destruction policies.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Opt out of marketing communications at any time
• Object: Object to certain processing activities
• Data Portability: Request a copy of your information in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

We may update this Privacy and Confidentiality Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.